Virtual Customer Service Associate | Fresher jobs at Amazon India JobsTech


Noida,  Kolkata ( India )

Basic Qualifications:

The minimum qualification is 10 + 2. Any graduate/ PG is eligible to apply.


An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate, and professional customer service to all Amazon customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems.  Associates communicate with customers primarily through mail, chat, and phone, can be hired for any skill set as per the requirement, and utilize a variety of software tools to navigate customer accounts, research, and review policies, and communicate effective solutions in a fun and fast-paced environment.

Knowledge and Skills Required

Communication Skills:

• Excellent communication skills
• Ability to communicate correctly and clearly with all customers
• Excellent documentation skills
• Good comprehension skills – ability to clearly understand and state the issues customers present
• Ability to concentrate – follow customers issues without distraction to resolution
• Good composition skills – ability to compose a grammatically correct, concise, and accurate written response
• Work successfully in a team environment as well as independently

Computer Knowledge/Skills:

• desktop computer system
• Windows XP, Microsoft Outlook, and Internet Explorer, Microsoft Word
• typing skills
• navigate websites
• mail applications
• various media
• Ability to successfully adapt to 4the work environment

About Amazon

Amazon is the most customer-centric company on the planet, where people can find and discover almost anything they want to buy online. continues to grow and evolve as a world-class e-commerce platform by giving customers more of what they want - low prices, a large selection, and convenience.

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